Returns & Exchanges
Due to the perishable nature of our gourmet brownies, we do not accept returns; however, we are committed to your satisfaction and will offer a replacement or refund if your order arrives damaged or incorrect.
Inspect Your Order
Upon arrival, please immediately inspect your brownie box for any signs of transit damage or order discrepancies.
Document Issues
If there is an issue, take clear photos of the packaging and the product to help us process your claim efficiently.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and the photos of the damaged goods.
Resolution Process
Our team will review your request and, if approved, will issue a replacement shipment or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing